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01803 839683 |  

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Holiday Home Management

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Recommended by the South West's Leading Agents Since 2006...

Whether you are locally based, live the other end of the country or live abroad, how much time do you want to spend managing your Holiday Home, changeover clean, your guests or your family & friends, not to mention all the necessary services you require to run the property efficiently and safely. WHK Services are fully equipped to provide year round professional cover.

When you are away on holiday or working away from your property who completes property checks for things like storm damage, forced entry, pests and potentially devastating problems like water ingress from a broken pipe or swollen river? How do you ensure the security of your property and keep a check on who has the property keys? Who is on hand to deal with guest requests or resolve any property related issues.

Management Service:
For those owners wishing to handover complete Property Management to WHK we have developed our unique Management Service for Holiday Home owners.

We will coordinate all aspects of managing your Holiday Home from Changeover cleaning to complete property refurbishments and general property maintenance.

Our Full Management Service
Applicable to properties in the South Hams area and comprises the following:

  1. We inspect your property between changeovers, prior to arrival of your guests.
  2. We provide a property manager dedicated to your property to monitor the property and meet visitor requirements at all times of day:
    • To ensure that provisions specific to your property are present e.g. fire wood and credit for an electricity meter (if applicable).
    • To monitor bedding and general equipment and replace minor items where required
    • To act with urgency if a tradesperson is required e.g. plumber.
    • To monitor maintenance needs, including window cleaning and gardening (and contact you if action is required).
    • To work with you on larger maintenance/ refurbishments/ building work, including gathering quotes from assured local trades people.
    • We organise a housekeeper who will ensure that the property is fully prepared to receive your guests, including basic provisions such as toilet rolls and dishcloth etc. (this is especially important should we receive any last minute bookings).
    • We will organise a thorough deep clean on your behalf in the early part of the year, prior to the commencement of the main holiday season.
    • We arrange the laundry service for you. If you provide your own sets of linen (to include sheets, duvet covers, pillow cases, bath and hand towels, bath and loo mats) we will ensure that your guests are supplied with clean linen on arrival.
  3. Without doubt first impressions are extremely important so in addition to the above we will also organise the following:
    • At night and in the winter, outside lights will be switched on if possible, prior to guests arrival.
    • The property should be warm and well aired, with the heating on in cool weather. We will ensure that night storage heaters are turned on a day or two in advance.
    • We highly recommend a basic starter pack of your choice as a warm welcome to your visitors e.g. tea, coffee and perhaps a bottle of wine. We will arrange this according to your requirements.
    • The water should be hot and fridges and freezers switched on, with ice trays filled.
  4. We arrange the installation of a key safe in an accessible but discreet location, allowing guests easy access whatever their time of arrival.
  5. We will arrange for legislative testing including Annual Landlords Gas Safety Certificate and Annual Fire Risk Assessment and regular Portable Appliance Tests.

Key Management:
Key management is included for those subscribing to our Caretaker service. Your property keys will be held securely at our unit whilst not in use. All key handling staff are thoroughly vetted prior to any allocation of keys. Lost key insurance is also included for those subscribing to our Management service (perfect for holiday home and second home owners).

Changeover Clean:
WHK manage a wide variety of properties from large detached manor houses to studio apartments. Whether 5 star rated or not, we set the standards that other companies only aspire to achieve. Our Housekeeping teams are trained to, upon completion of the changeover, step back and view the property through the eyes of a guest, revisiting each room to ensure that the standards are met. Our aim is to always exceed the ever increasing expectations of guest, agent and owner.
Where possible we always carry out a changeover clean upon departure to ensure that any property maintenance issues are identified and dealt with as per your instruction. At each and every changeover your property will be cleaned thoroughly so that the incoming guest will find no trace of the outgoing one.

Linen Laundry Service:
Our professional linen service offers owners the option to colour coordinate their rooms. At WHK we believe that your property is unique and needs to be dressed to suit. We do not force you into taking white, low quality contract linen.

If you do not have the time, we can of course purchase linen on your behalf to your agreed specification.

Meet & Greet:
Most of our properties use key safes for guest arrivals. Where an owner request a meet & greet for their holiday home guests this will be arranged and charged based on property size and location.

Mobile Greeting:
If requested we will add this to your specification and contact a guest post arrival to ensure that they are in your holiday home and all is well.

Property Maintenance:
At WHK we can provide all the property maintenance requirements of your Holiday Home from simple dripping taps (basic holiday home maintenance) to complete property refurbishments. Owners whom subscribe to our Management service will benefit from 24/7 response to any property maintenance related issues. Owners who do not subscribe to our Management services must provide their own out of ours contact for guests. However, owners & Guests can call on the property maintenance services of WHK during normal office hours.

Property Checks:
We know through experience at WHK that your Holiday Home or Second Home may be vacant at times throughout the year (sometimes by choice) due to seasonal fluctuations in bookings. At WHK we can visit your property to complete a property check to fulfill the requirements of your insurance policy. We can also visit the property after bouts of inclement weather and report any issues back to you.

Legislative Compliance:
More and more legislation is coming out with regard to Holiday Homes that are commercially let. At WHK we can provide you with everything you need to comply with current legislation from Landlords Gas Safety Certificates to Fire Risk Assessments, PAT, P.I.R, General Risk Assessments and Access Statements.

Admin Services:
We will forward your mail, take meter readings and manage your bookings prior and post arrivals.